SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to purchases made through Yazzma.com.

Seller Information

Brand:
YAZZMA

Responsible Person:
Ibrahim GURELI

Address:
Kapalı Çarşı, Beyazıt, Takkeciler Sk.
No: 48-50, 34126 Fatih/Istanbul, Türkiye

Email:
support@yazzma.com

Phone:
(+90) 212 527 23 22

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on:

  • Product availability,
  • Order volume,
  • Product type,
  • Whether the product requires special preparation or packaging,
  • Public holidays and weekends.

Where an estimated preparation or delivery period is stated on the product or checkout page, that information will apply to the relevant order.

Shipping Methods

Orders may be shipped through domestic or international courier and logistics companies selected by Yazzma.

Available shipping methods, estimated delivery times, and shipping costs will be displayed during checkout where applicable.

Shipping Costs

Shipping charges, if applicable, are shown to the customer before the order is completed.

Any applicable free-shipping promotion will be subject to the terms displayed on the website.

Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Yazzma cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, except where otherwise required by applicable law.

Customers should contact us as soon as possible if they notice an error in their delivery address.

Delivery Times

Delivery times shown on the website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside Yazzma’s reasonable control, including:

  • Courier delays,
  • Weather conditions,
  • Public holidays,
  • Customs procedures,
  • Transportation disruptions,
  • Incorrect delivery information,
  • Events of force majeure.

Where applicable law establishes mandatory delivery requirements, those requirements will apply.

Risk of Loss or Damage

Yazzma remains responsible for the product during transportation until delivery to the consumer or a third party designated by the consumer, to the extent required under applicable consumer protection legislation.

Customers are encouraged to inspect the package upon delivery.

If the package is visibly damaged, customers should, where possible, record the damage with the delivery company and contact Yazzma promptly.

Missing or Damaged Shipments

If an order:

  • Does not arrive,
  • Arrives damaged,
  • Contains missing products, or
  • Contains an incorrect product,

please contact:

support@yazzma.com

Please include the order number and, where relevant, photographs showing the condition of the shipment.

International Shipping

Where international shipping is offered, delivery times may vary depending on destination and customs procedures.

Import duties, customs duties, taxes, brokerage fees, or similar charges imposed by the destination country may apply.

Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer to the extent permitted by applicable law.

Undeliverable Packages

If a shipment cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package, Yazzma may contact the customer to arrange further delivery or return of the shipment.

Any additional costs will be handled in accordance with applicable law and the circumstances of the order.

Customer Support

For shipping and delivery questions:

Email: support@yazzma.com
Phone: (+90) 212 527 23 22

Last Updated: September 29, 2026

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